Cost Control - Business unit Service Levels

We can help you reduce the cost of services offered to your client business units. There are various strategies that we can recommend. Usually the first step in the process is to understand what it is that you are offering and where your own costs arise! Often a substantial part of the costs can arise from servicing your own department’s internal procedures and needs. If you understand those costs you can control them.

We can help to develop an internal price list for your services so that you can offer price transparency to your clients. We can also help you work with your clients to establish what services they actually desire. It may be that they will be perfectly happy with lower service levels or are willing to pay a premium rate for special services.

A small change of hours of coverage can often have a dramatic impact in service costs without seriously reducing the service offered to clients.

Sometimes Business Unit clients do not realise what they are paying for IT and telecom services. We have methodologies that will help your client users realise the costs of the technologies that they consume. Sometimes the introduction of a simple internal invoicing and service requisition process can have remarkable impact on costs.